Returns & Exchanges

You can return most items within 30 days of delivery for a refund or exchange. Items must be unused, clean and in their original packaging, with any tags still attached. A bed your pet tried for one night is fine — just tell us.

Contact us with your order number and the item you'd like to return. We'll confirm the return address and the next steps. Please don't send anything back before we've replied.

Once your return arrives and is inspected, the refund is issued to your original payment method. Refunds are processed through Wix Payments and typically appear within 5–10 business days, depending on your bank.

If you need a different size or colour, tell us in your return message and we'll reserve the replacement while your return is in transit, subject to availability.

For hygiene and safety reasons, opened food and treats, grooming tools that have been used on an animal, and items returned damaged or without their original packaging cannot be accepted. Faulty or incorrectly shipped items are always our responsibility — contact us and we'll cover the return postage.